Elessar
Well-known member
My windlass packed up
Marine superstore had one at a very good price.
It was Sunday and I wanted it that day. Only in stock in their warehouse sadly.
“Don’t worry give us an hour and we’ll go and get it”. Amazing service I thought.
GRP work was needed to make the deck hole smaller and that was completed yesterday.
The new windlass wouldn’t wind in the chain. It seems I’d bought the wrong one as I’d mixed up ISO and DIN 10mm chains.
I rang marine superstore and they promised to ring back.
They rang with a solution.
“We’ve found the right drum at the suppliers. We’ll go and get it and it will be back here later today. We’ll charge cost price” (about £50)
My boat is now working again and a planned trip is saved. If I’d ordered on line there is no way it would be. It’s why I always prefer to buy from local chandlers.
But this service from marine superstore went above and beyond any reasonable expectation and needs calling out.
No connection.
Home Page
Marine superstore had one at a very good price.
It was Sunday and I wanted it that day. Only in stock in their warehouse sadly.
“Don’t worry give us an hour and we’ll go and get it”. Amazing service I thought.
GRP work was needed to make the deck hole smaller and that was completed yesterday.
The new windlass wouldn’t wind in the chain. It seems I’d bought the wrong one as I’d mixed up ISO and DIN 10mm chains.
I rang marine superstore and they promised to ring back.
They rang with a solution.
“We’ve found the right drum at the suppliers. We’ll go and get it and it will be back here later today. We’ll charge cost price” (about £50)
My boat is now working again and a planned trip is saved. If I’d ordered on line there is no way it would be. It’s why I always prefer to buy from local chandlers.
But this service from marine superstore went above and beyond any reasonable expectation and needs calling out.
No connection.
Home Page
